Mastering Effective Communication Skills: Speak, Listen & Lead

Goals

• Core Concepts of Communication
  Understand the foundational elements of communication including sender, message, receiver, and feedback, and recognize the importance of context and clarity in all forms of communication.
• Identifying and Overcoming Barriers
  Learn to identify common barriers to effective communication—such as emotional noise, language differences, and assumptions—and apply strategies to overcome them.
• Verbal Communication Mastery
  Gain proficiency in delivering messages with clarity, precision, and confidence. Enhance tone, pace, and volume to suit different audiences and settings.
• Engaging Language Use
  Use powerful, respectful, and positive language to influence and engage listeners, and avoid filler words, passive tone, or negative phrasing.
• Non-Verbal Communication Proficiency
  Interpret body language, gestures, posture, and facial expressions accurately. Develop personal awareness of how non-verbal cues influence message delivery and perception.
• Cultural and Spatial Awareness
  Understand the role of personal space and cultural nuances in communication, and adapt accordingly in multicultural environments.
• Active Listening Development
  Build active listening habits including paraphrasing, asking clarifying questions, and showing empathy to improve mutual understanding and rapport.
• Professional Writing Skills
  Develop the ability to write professional emails, memos, and messages with appropriate tone, clarity, and structure. Avoid common writing mistakes and improve proofreading skills.
• Conflict Communication Management
  Prepare for and manage difficult conversations using structured techniques like “I” statements, de-escalation strategies, and emotionally intelligent dialogue to reach constructive outcomes.
• Workplace Communication Techniques
  Communicate clearly in meetings, team collaborations, and virtual environments. Deliver effective feedback and navigate organizational dynamics with professionalism.
• Leadership Communication Strategy
  Learn to communicate with authority and empathy as a leader, inspire others through storytelling, handle sensitive topics, and influence teams effectively.
• Self-Assessment and Continuous Improvement
  Reflect on personal communication strengths and areas for improvement. Create and commit to a personal communication development plan beyond the course.

Prerequisites

• Basic English Language Proficiency
  Ability to read, write, and understand English to follow lectures and complete writing assignments or exercises.
• Open and Willing Mindset
  A readiness to reflect on personal communication habits and actively engage in skill-building exercises.
• Access to a Computer or Mobile Device
  For viewing lectures, taking notes, and submitting self-assessments or participating in discussions.
• Stable Internet Connection
  Required for streaming course videos, downloading resources, and participating in any online components or quizzes.
• Basic Computer Skills
  Familiarity with using browsers, text editors, and email clients for written communication modules.
• Workplace or Social Context for Practice (Preferred)
  Learners will benefit more if they have a personal or professional environment where they can apply and experiment with communication strategies taught in the course.