Call Centre Training

Call Centre Training is designed to give students a comprehensive education on how to excel in today's dynamic, fast-paced, and ever-changing customer service environments. It includes insights into such essential skills and techniques as it takes to successfully thrive in any call centre setting. From effective agent traits, mastering the art of customer relationship management, it covers everything there is to learn.
You will learn telephone etiquette and communication skills so you do not give a bad impression about the company or service every time you make a call. Learn negotiation techniques to handle any customer interaction confidently and efficiently. The course also deals with strategies on how to manage difficult clients, so you don't compromise your professionalism in trying situations.
Get ahead in the industry with modules on call centre metrics and technology. Learn how to measure performance and get up to date with the very best tools that can optimize your workflow. Join this course and by the time you finish it, you will be more than ready to become a star service provider and drive success in any call centre.

Career Path
Call Centre Agent
Customer Service Representative
Call Centre Supervisor
Call Centre Manager
Customer Support Specialist
Quality Assurance Analyst
Call Centre Trainer