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Jawhar Ali
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Celebrating 11 Years of Learning Excellence! Use: TP11
Master Cisco Call Center building - Unified Contact Center Express Administration, Call Flow Scripting and Debugging
IT and Software ,IT Certifications,Cisco Certified Network Associate(CCNA)
Lectures -11
Duration -3 hours
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The Cisco Unified Contact Center Express (UCCX) Administration course will teach you how to build a contact center based on the Cisco Unified Contact Center Express (UCCX). Globally, Cisco UCCX is a highly sought-after on-premise call center platform. The course explains how to set up agents, supervisors, queues, scripting, and debugging in a step-by-step fashion. The learned expertise will be useful in creating a small to medium-sized contact center environment to accommodate a small to medium-sized firm.
By offering sophisticated and distributed automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), agent and desktop services, and agent-based services, Cisco Unified Contact Center technologies enable lower business costs and better customer response. It makes it possible to handle customer interactions, incoming and outbound voice, email, web chat, and more effectively.
Check out the detailed breakdown of what’s inside the course
Navidut Tauhid
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