ComputerCavalry: IT Help Desk Ticketing System Training!
Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Updated on Jun, 2025
Language - English
Teaching and Academics ,Engineering,Computer Science
Lectures -8
Duration -45 mins
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Course Description
In this class, you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals, the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
Goals
- Students will gain the required knowledge to properly create and manage customer support tickets
Prerequisites
- Internet and Computer
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
7 Lectures
-
ComputerCavalry: Intro to Creating and Managing IT Tickets
02:19
02:19
-
ComputerCavalry: Creating a new Ticket
10:04
10:04
-
ComputerCavalry: Trust but Verify
07:41
07:41
-
ComputerCavalry: Details, Details, DETAILS!
08:41
08:41
-
ComputerCavalry: IT Task
07:32
07:32
-
ComputerCavalry: IT KnowledgeBase
05:59
05:59
-
ComputerCavalry: Generating Reports on Tickets
03:32
03:32
Instructor Details
Korey Sheppard
ComputerCavalry is a provider of computer classes ranging from basic computer skills to advanced IT courses. We provide the common ground between learning new skills from the comfort of your home with real-world IT Services.
We use various learning aids to assist in the explanation of computer maintenance and features.
Our goal is to remove the intimidation of PC complexity and replace it with memorable simplicity. Whether you’re a “not so tech savvy” User or a seasoned technician at ComputerCavalry there is something here for all levels of familiarity.
We simplify complex topics with:
Engaging learning aids that make information stick.
Clear, memorable explanations that banish intimidation.
Courses tailored to your needs, whether you're a tech newbie or a seasoned pro.
Join us and:
Master essential computer skills with ease.
Deepen your knowledge with advanced IT training.
Learn at your own pace in the comfort of your own home.
Gain practical skills applicable to everyday life.
Embrace technology with confidence.
Start building your future with ComputerCavalry.
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