Customer Service Training
Master excellence in customer care to satisfy your customers
Updated on Jun, 2025
Language - English
Lectures -7
Duration -37 mins
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Course Description
Join our Customer Service Training course to enhance your customer service abilities and become a pro at satisfying your customers. Throughout the course, you'll cover essential topics in easy-to-understand modules. Get started with an introduction to customer service, then explore the key characteristics of excellent service. Dive into customer relationship management to learn how to build strong connections. Improve your communication skills to interact effectively with customers, and gain confidence in handling complaints. We'll also guide you through problem-solving techniques for phone interactions, ensuring you can resolve issues swiftly and efficiently. By the end of the course, you'll have the tools and knowledge to elevate your customer service game and exceed expectations. Don't miss out on this opportunity to boost your skills and delight your customers. Enroll today and start your journey toward customer service excellence!
Goals
- Fundamentals of customer service
- Characteristics of exceptional customer service
- Techniques for Effective Customer Relationship Management
- Strategies for clear and empathetic communication with customers
- Skills for handling customer complaints professionally
- Problem-solving techniques tailored for phone interactions
- Methods for improving overall customer service performance
Prerequisites
- Basic proficiency in communication skills
- Familiarity with common customer service scenarios
- Willingness to learn and adapt
- Access to a computer or mobile device with an internet connection for online learning
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction to Customer Service
1 Lectures
-
Introduction To Customer Service
05:45
05:45
Characteristics of Good Customer Service
1 Lectures
Customer Relationship Management
1 Lectures
Communicate with Customers
1 Lectures
Handling Customer Complaints
1 Lectures
Problem Solving Over Phone
1 Lectures
Improving Customer Service
1 Lectures
Instructor Details
Matt Renshaw
Professional Learning At Your HomeJanets aims to make education accessible to anyone and every one by providing lessons worth learning and skills worth gaining. With a library boasting over 3000 high-quality eLearning courses, we're dedicated to providing lessons worth learning and skills worth gaining. Our focus? Delivering Creativity, Quality, and Ease of Learning through our interactive courses.
What sets Janets apart? It's the seamless access to learning, anytime, anywhere, on any device. Whether you're a busy professional or a lifelong learner, our platform caters to your needs. Our instructors are not just experts; they're mentors, guiding you every step of the way. And with round-the-clock customer assistance, you're never alone in your learning journey.
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