Master Customer Service Techniques in 1 Hour
It takes months to find a customer, one second to lose one
Updated on Jun, 2025
Language - English
Business,Sales,Customer Service
Lectures -23
Resources -1
Duration -1 hours
Lifetime Access
Lifetime Access
30-days Money-Back Guarantee
Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.
Course Description
Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:
- Evaluate and anticipate different types of customer interactions
- Master in-person and over-the-phone clientele management
- Handle irate customers and reading stress-triggering situations and determining the best outcome
- Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
- Deal with situations in a holistic approach
Curriculum
Check out the detailed breakdown of what’s inside the course
Customer Service
2 Lectures
-
Getting Started
01:11
01:11
-
Downloadable resources
Who We Are and What We Do
2 Lectures
Establishing Your Attitude
2 Lectures
Identifying and Addressing Their Needs
2 Lectures
Generating Return Business
2 Lectures
In-Person Customer Service
2 Lectures
Giving Customer Service over the Phone
2 Lectures
Providing Electronic Customer Service
2 Lectures
Recovering Difficult Customers
2 Lectures
Understanding When to Escalate
2 Lectures
Ten Things You Can Do To WOW Every Time
3 Lectures
Instructor Details
Stone River eLearning
At Stone River eLearning, technology is all we teach. If you're interested in IT, programming, development, business or soft skills - we have it covered.
Check out our huge catalog of courses and join the over 3.2M students currently taking Stone River eLearning courses. We can provide all or part of this catalog to any business via API connection, or you can get your own branded LMS free with 10+ users.
Course Certificate
Use your certificate to make a career change or to advance in your current career.
Our students work
with the Best
Related Video Courses
View MoreAnnual Membership
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses
Subscribe now
Online Certifications
Master prominent technologies at full length and become a valued certified professional.
Explore Now