Handling Customers For Retention & Growth

In an ever-changing business environment, it is important that managers are geared to handle the nuances through effective professional management.

Much of customer service is common sense – that unfortunately is not always so common.

This program doesn’t teach complicated systems to help drive the customer service experience. On the contrary, this is a simple approach that focuses on the basics that managers need to imbibe and drive across their teams. So, it focuses on External as well as Internal Customer orientation / Management.

This program will enable participants to appreciate the importance of Customer Management in modern competitive markets and learn, design and practice tools to improve customer experience.

• What are the typical elements of dealing with customers?
• How can we go from good to great in their experience with us?
• What are the pitfalls that many people experience while dealing with difficult customers?
• Does attitude count?
• What is the best way to handle difficult customers?
• What techniques can be used to reduce customer-service stress?
• How can we say ‘No’ professionally when required?

Find out the answers to these and other important customer-service questions during this information-packed training session.