IT Support masterclass to accelerate your career

The course will teach you core topic in the IT support niche from A-Z so that by the end of this course you can be confident in your ability to find a job and fit in the IT support industry.

1)Introduction - What IT is

2)Let's get to know the computer - including everything you wanted to know about the components of the computer ,a few words about servers and virtualization as also we get to know the booting up process of the computers.

3)Networking - we are going to talk about IP's , mac , DHCP , DNS, NAT + PAT and many other topics so that by the end of this chapter you will master the fundamentals of networking

4) Active Directory explained : We learn about FSMO roles , replication , types of security groups , DNS zone types and more.

5)Practical labs: In this chapter we are setting up the virtual labs from scratch so that you are going to have practical experience with virtualization , installing operating systems and networking.

6)Information security- we are going to expand our knowledge about today's threats including phishing,ransomware,viruses and much more. We also learn about the tools to protect ourselves from them.

7)Basic commands and remote connections - Learn about commands you will meet all along the way including when to use them , why using them and how to use them.

You also learn how to connect a remote computer using SSH and RDP.

8)Using the Active Directory-We are going to have both practical and theoretical knowledge about using the AD including creating users, ou creation , groups , group policy and more.

9)Sharing folders and Permissions - learn about the least privilege concept along with practical exercises about sharing folders, setting permissions , NTFS vs network sharing so that you will be able to master this topic.

10)Printers - learn how to add printers in multiple ways and watch live troubleshooting.

11) Storage - ever want to understand what RAID means? Protect your data and expand your knowledge about backups? then this chapter takes care this!

Furthermore , NAS , DAS and SAN are covered.

12) Computer's maintenance- learn to use event viewer, clean computer , create restore points and restore the computer

13)Office 365 -watch and learn to create mailboxes, learn about the difference between cloud only environment and hybrid environment as also about installing and using the office 365 app.

Email security is also explained!

14)Cloud - Explanation about cloud and the 3 biggest players in this field.

A quick overview of AWS (Amazon Web Server) cloud platform.

15)VPN + MDM (Mobile Device Management) - VPN and MDM are explained and the ways of using them