IT Support masterclass to accelerate your career

The course will teach you core topics in the IT support niche from A to Z, so that by the end of this course, you can be confident in your ability to find a job and fit into the IT support industry.

Course Content:

• Introduction – What IT is.
• Let’s Get to Know the Computer – Including everything you wanted to know about the components of the computer, a few words about servers and virtualization, and understanding the booting process.
• Networking – Topics include IPs, MAC, DHCP, DNS, NAT + PAT, and many other fundamentals to help you master networking.
• Active Directory Explained – Learn about FSMO roles, replication, types of security groups, DNS zone types, and more.
• Practical Labs – Setting up virtual labs from scratch to gain practical experience with virtualization, installing operating systems, and networking.
• Information Security – Learn about today’s threats, including phishing, ransomware, viruses, and more, along with tools to protect against them.
• Basic Commands and Remote Connections – Understand commands you will use, when and why to use them, and how to connect remotely using SSH and RDP.
• Using Active Directory – Practical and theoretical knowledge, including creating users, OU creation, groups, group policy, and more.
• Sharing Folders and Permissions – Learn the least privilege concept, sharing folders, setting permissions, and NTFS vs network sharing.
• Printers – Learn how to add printers in multiple ways and watch live troubleshooting.
• Storage – Understand RAID, backups, and explore NAS, DAS, and SAN.
• Computer Maintenance – Learn to use Event Viewer, clean the computer, create restore points, and restore systems.
• Office 365 – Create mailboxes, understand cloud-only vs hybrid environments, install and use Office 365 apps, and learn about email security.
• Cloud – Explanation of cloud and the three biggest players, including an overview of AWS (Amazon Web Services).
• VPN + MDM (Mobile Device Management) – Learn about VPN and MDM and how to use them.