Learn Amadeus GDS Amadeus step by step

Goals

- How the Amadeus Reservation system works.

- Flight availability requests:

- Commands: "AN" and "SN" and their options.

- How to choose one or more flight segments.

- Requests for displaying flight frequencies with "TN"

- Coding and encoding of cities, airports.

- Coding and encoding of airlines, countries, equipment.

- How to make a reservation (PNR):

- The 5 mandatory elements of a Passenger Name Record

- Single-passenger, single-segment reservation

- Single-passenger, multi-segment reservation

- Multi-passenger, single-segment reservation

- Multi-passenger, multi-segment reservation

- How to search for a reservation (PNR):

           By booking reference

          - By name.

          - By first and last name.

- Passenger types (baby, child, youth and senior)

- How to manage and modify reservation elements.

- How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.).

- How to price a reservation, how to choose the best possible rate

- How to indicate the payment method.

- How to choose the passenger seat and price it.

- How to issue and print electronic tickets.

- How to enter passenger documents, passport, identity card.

- Corrected exercise "Complete Reservation" on the Amadeus system:

- Electronic Miscellaneous Document (EMD):

- Concept of TQT Fare Mask

- Concept of TQM mask of penalties and special services.

- How to book an open ticket (Open Segment)

- How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary.

- How to display refund penalties.

- How to display fare supplements in case of exchange of date, time, class or itinerary.

- How to display ticket statuses:

          - exchangeable or non-exchangeable

          - refundable or not refundable

- Difference between a Revalidation and a Reissue:

- How to manage after-sales:

                  -  How to cancel (Void) a ticket.

                  -  How to proceed to a Full refund with Amadeus Ticket Changer.

                  -  How to proceed to a partial refund with Amadeus Ticket Changer.

                   -  How to proceed to a Full refund in Manual.

-  Corrected exercise FULL refund with ATC on Amadeus system.

- Corrected exercise Partial refund with ATC on Amadeus system. 

- Corrected exercise FULL refund in manual on Amadeus system. 

- How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue):

- Corrected exercise of exchange of date in ATC on Amadeus system. 

- Corrected exercise of exchange of class in ATC on Amadeus system. 

- Corrected exercise of exchange of date in manual on Amadeus system. 

- How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue):

- How to proceed with a revalidation.

- How to display the cash register statements (fortnightly).

- How to list all your reservations:

                - by company

                - by date

                - all your reservations

- How to insert a remark for the passenger.

- How to insert a remark for the cabin crew.

* Several quizzes for each section.

* PDFs to download.

Prerequisites

For anyone, beginner or travel agent wishing to learn

or improve their skills on the main reservation orders Amadeus Global distribution System