Order Management System

An order management system is a software application that automates the entire process of managing orders. It allows you to manage your inventory, sales, and customer information in one place, so you can easily access all this data from anywhere at any time

Order management touches every part of your ecommerce business, and it starts before the customer has even clicked the buy button. But order management doesn’t just mean order tracking, it also includes inventory management, customer feedback, picking and packing, and, returns. 

When your business is starting out, it’s quite straightforward to keep on top of orders. But in the modern ecommerce world, where you can quickly expand to new geographies and sell in multiple marketplaces fulfilling orders from multiple warehouses, managing orders can become very complicated very quickly.

This is why brands are now more likely to use an order management system (OMS) to keep their orders organized and their customers happy.

But there are a lot of different types and brands of OMS, and it can get confusing, especially if this is your first time using one! 

To help you out, I’ll go through the features of an OMS and how to choose one for your ecommerce brand.