ServiceNow ITSM Masterclass
Learn the ServiceNow ITSM capabilities and pass the ServiceNow ITSM CIS exam
Updated on Jun, 2025
Language - English
IT and Software ,Other IT and Software,ServiceNow
Lectures -54
Resources -1
Quizzes -7
Duration -4.5 hours
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Course Description
This course will get you up to speed with ServiceNow ITSM and will also help you pass the ServiceNow IT Service Management Certified Implementation Specialist exam to obtain this sought-after certification.
The course includes multiple quizzes, hands-on labs, several hours of training videos and 2 practice tests. The course covers the requirements for the ServiceNow ITSM CIS exam.
All of the above modules are covered in detail in terms of how it is used and configured. So this course is ideal for users of the platform as well as administrators.
The course will guide you through creating your own ServiceNow instance which will be used for hands-on labs throughout the course. This course does not replace the official ServiceNow training course but is supplementary to the official curriculum.
If you want to write the exam, you still need to do the official ServiceNow course and use this course to improve your chances of success.
If you are not interested in writing the exam, this course will be very beneficial to get you up to speed in the workplace with ServiceNow ITSM without the need to conduct the official ServiceNow curriculum.
Goals
Incident Management
Problem Management
Change & Release Management
Knowledge Management
Service Catalog and Request Management
Configuration Management Database
Prerequisites
- It is recommended to have knowledge of ITIL and be familiar with the ServiceNow interface, but it is not a requirement.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
5 Lectures
-
Course Introduction
01:14
01:14
-
Overview of ServiceNow ITSM and the ServiceNow platform
08:50
08:50
-
Spin up your own free Developer Instance
01:34
01:34
-
ITSM Role Requirements
02:05
02:05
-
ITSM role requirement Cheat sheet
Incident Management
10 Lectures
Problem Management
5 Lectures
Change Management
9 Lectures
Release Management
4 Lectures
Knowledge Management
8 Lectures
Service Catalog and Request Management
6 Lectures
Configuration Management Database
7 Lectures
Instructor Details
Arno Esterhuizen
With over 25 years of experience in the IT Service Management field, I bring a wealth of knowledge and expertise to the field. More than ten of those years I have been dedicated to working with and implementing ServiceNow, making me a seasoned professional in this transformative platform.
My certifications include:
- Accredited ITIL 4 trainer
- ServiceNow Certified Implementation Specialist
- ITIL Expert Certified
Let's embark on this educational adventure together!
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