Supply Chain Management of Different Retail Formats
focuses on forecasting and planning, buying, product assembling, moving, storing, and tracking a product
Business,Operations,Supply chain
Lectures -9
Duration -1 hours
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Course Description
If you ever sat through a TV commercial, drove to your nearest store, and bought your favorite item at an unbelievable price, you can thank the manufacturer’s supply chain managers for a job well done. In a nutshell, supply chain management is the sum of all activities that are involved to reach a product into your hands. It includes everything right from the time the raw materials are extracted, to the moment you fish out the credit card for payment and take the product home. Supply chain management focuses on forecasting and planning, buying, product assembling, moving, storing, and tracking a product till it reaches the customer.
Is supply chain management important for an organization? Absolutely yes. Companies like Toyota, Hindustan Unilever, Wal-Mart, Proctor & Gamble, Samsung and others, consider it as a major factor for their success. The supply chain system makes it possible to manufacture and deliver products faster, better, and cheaper. It holds good for Nike shoes, Starbucks espresso, Apple iPods and every other product that you enjoy every day.
Not only is the supply chain system important for the leading multinational companies, in today’s fast paced and global field, it offers tremendous career opportunities. There’s a high demand of supply chain managers, but with limited supply, which means there’s a wide range of job options and career advancement prospects.
Almost all companies, irrespective of the type and size, need well-prepared and motivated individuals to become their future supply chain leaders.
Importance
Notwithstanding its importance, an efficient supply chain management system is one of the most misunderstood and underrated factors of business management. A supply chain system, which can be local, regional, or multinational, controls the flow of product and information, and ultimately, the flow of revenues.
Goals
- Introduction
- Retail supply chain
- Category management
- Merchandise budgeting
- Assortment and space management
- Retail pricing challenges
- Retail product lifecycle management
- Retail distribution replenishment
- Retail logistics
- Retail supplier relationship management
- Retail customer relationship management
- Managing supply chain for various retail formats
- Apparel and footwear retailing supply chain
- IT for retail
Prerequisites
A passion to learn about the burgeoning global retail industry, and the supply chain management that feeds it growth, is the most important prerequisite to take up this course. The syllabus begins from scratch and hence it’s easy to understand.

Curriculum
Check out the detailed breakdown of what’s inside the course
Retail Customer Relationship Management
9 Lectures
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Introduction Retail Customer Service Customer Service Mix 07:44 07:44
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Customer Service Pyramid Customer Service over Retail Life cycle 06:44 06:44
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Ways to improve Customer Service for a Retailer 08:50 08:50
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Order Management Process Concept of Perfect Order 06:28 06:28
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Multi Channel Retailing 09:01 09:01
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Retail Returns Reverse Logistics 07:54 07:54
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Reverse Logistics process 10:42 10:42
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Retail Loyalty Programmes 08:12 08:12
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Retail kiosk advanced payment technologies conclusion 09:07 09:07
Instructor Details

Corporate Bridge Consultancy Private Limited
Corporate Bridge Consultancy Private Limited - EDUCBA is an initiative by IIT IIM Graduates, We are one of the leading providers of skill-based education addressing the needs of 1,000,000+ members across 70+ Countries. With more the 15+ years of experience in Training and Development, our expertise lies in Self-paced learning, Digital Learning content, Corporate Training, Content Development and Consultancy.
Our Vision:
To be a leading and progressive partner with our clients in their journey of progress.
"We are passionate about our work. We believe in empowering and improving our members’ lives with skill-based, hands-on training programs."
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