Telephone Etiquette Training

Goals

• To engage in more professional communication through the phone by using neat, explicit and polite ways.
• U.S. Unlike other countries where face to face conversations are more regarded, telephone conversations demand only industry specific and general etiquette; such that there will be no more debate on them.
• In order to respond to what a caller wants or feel, it is necessary to hear them at an active level.
• Make every effort to control yourself while talking with difficult people; this means solving the dispute as well as keeping calm during phone call.
• To make your message comprehensible and delivered in such a manner as to create a good impression.
• Learn how to manage calls effectively from start until completion stages including but not limited to screening calls, providing hold procedures among others.
• How do we promote the callers’ experience? What are we doing so that our customers remain happy? It needs skills that will help in building positive memories for those who visit their shops hence they are always faithful customers.
• Based on such knowledge of communication, you will realize the effect of your voice and tone in relation to how you come across; and subsequently learn how you are supposed to carry yourself in order for others people regard you as professional yet friendly enough for them to talk to about anything.

Prerequisites

Telephone Etiquette Training Pre-Requisites:

• Basic Computer Knowledge
• Passion to learn