TQM:02 - TQM Activity and Customers

TQM Applicability (Module #2) – TQM Activity and Customers:

TQM is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational objectives. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.”

Through this course you will be learning about different types of TQM activity, concept of leadership, process of implementation of total quality management, functions of quality council. You will be also learning about customer satisfaction through total quality management, and also about employee involvement in TQM.

Course Objective:

• Learn several types of Total Quality Management Activity which are used in an organization
• Learn in-depth how employee involvement in TQM is done to get proper attainment of quality

Target Audience:

• Students interested in management of quality
• Professionals in the project management paradigm
• Quality Analysts
• Quality Executives
• Anyone who wants to learn and understand the concepts of quality and apply them in their professional lives