Using AI in ITIL services
Learn how to use ChatGPT in ServiceNow and Service Management areas to improve their efficiency using ChatGPT
Updated on Jun, 2025
Language - English
IT and Software ,Other IT and Software,
Lectures -8
Duration -41 mins
Lifetime Access
Lifetime Access
30-days Money-Back Guarantee
Get your team access to 10000+ top Tutorials Point courses anytime, anywhere.
Course Description
Want to stay ahead of the evolution and know how to use AI tools such as ChatGPT?
Want to improve your service management teams by using the latest tools?
Want to learn effective prompting?
This course is for you!
ChatGPT is about to revolutionize how we all work, you need to think about what you do next, do you become part of the solution and learn how to enhance your services? or be at risk of redundancy! this course will help!
In this course, I will show you how you could use ChatGPT to your advantage and improve the services that you deliver in the service management area.
We will cover the following in this course:
1. What is ChatGPT and how do I prompt effectively?
2. Do some gap analysis to understand where it will help you in your organization (Including some workshops to help you get the information you need!)
3. Incident management and ChatGPT
4. Problem management and ChatGPT
5. Asset and configuration management and ChatGPT
5. ServiceNow and ChatGPT
I hope you enjoy the course, and if you need any help and want to ask any questions please let me know!
I also value any feedback you may have and this course will be continually updated as AI evolves
Who this course is for:
- Someone working in IT Service Management teams
- Someone interested in utilizing ChatGPT
- New job seekers looking to take advantage of ChatGPT in this evolution of the way we work
Goals
Learn some Prompts that will be helpful in each respective ITIL area
Learn how to use chatGPT to the best effect
How ChatGPT can write scripts for ServiceNow
How ChatGPT can help with Excel
Prerequisites
No experience required
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
1 Lectures
-
Introduction
01:02
01:02
What is ChatGPT and prep work to understand how it will help
2 Lectures
ChatGPT impact on services
5 Lectures
Instructor Details
Mark Grey
I have worked in many roles in ITIL and Agile spaces. I have worked in airports, retail, IT sector, chat moderator for a bingo website, and many more. I like to share my knowledge of what I have learned along the way in a no nonsense way.
I also have a very keen interest in history; I have 2 items I found metal detecting in museums, gold panned in Scotland, and trace family trees!
Course Certificate
Use your certificate to make a career change or to advance in your current career.
Our students work
with the Best
Related Video Courses
View MoreAnnual Membership
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses
Subscribe now
Online Certifications
Master prominent technologies at full length and become a valued certified professional.
Explore Now