Winning Communication Skills: Telephone, Conference Calls New
Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy
Updated on Jun, 2025
Language - English
Business,Communication,Communication Skills
Lectures -26
Duration -1 hours
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Course Description
Communication Skills - Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted with the help of telephones and smartphones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power.
Are you and members of your team using the telephone for maximum business success?
Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials?
Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned?
This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.
What will students achieve or be able to do after taking this course?
Communicate effectively using the phone with clients, customers, colleagues and bosses.
Avoid telephone blunders that strike others as rude and unprofessional.
Speak effectively on business conference calls.
Present confidently on Skype and FaceTime calls.
Use the telephone effectively in all aspects of business life.
Please note: this is a telephone communications skills course conducted by a real person who is speaking and demonstrating communication skills. If you are looking for a course with lots of animation, slides, special effects, slick edits, and robotic voices, this course is not for you.
Enroll today to learn Winning Communication Skills for Telephone, Conference Calls!
Who is this course for?
- Workers looking to build their soft skills
- Younger executives who want to communicate with everyone in their business life, including older colleagues
- Older executives who want to communicate with everyone in business, including young people
- Sales management
- Trainers
- Sales trainers
- CEOs
- C-level executives
Goals
Communicate effectively using the phone with clients, customers, colleagues and bosses
Avoid telephone blunders that strike others as rude and unprofessional
Speak effectively on business conference calls
Present confidently on Skype and FaceTime calls
Use the telephone effectively in all aspects of business life
Selling with stories
Virtual sales presentatons
Remote selling
Pitching yourself
Communicating to drive change
Building a business case/proposal over the phone
Presenting like a CEO
Win Communication skills for telephone and conference calls
Prerequisites
You need a phone and voicemail
A desire to become a master communicator
A strong need to communicate important messages
Curriculum
Check out the detailed breakdown of what’s inside the course
Setting Groundwork for Telephone Communication Succeaa
5 Lectures
-
Quick Wins! Do This To Look and Sound Great on Skype Phone Calls
01:43
01:43
-
Never Confuse personal phone use with business telephone use again
02:18
02:18
-
Why your phone is the best secret business app ever
02:22
02:22
-
Planning your successful phone environment
07:51
07:51
-
Final Preparation for Your Successful Phone Meetings
01:59
01:59
Can You Hear Me Now?
6 Lectures
Answering and Talking on the Phone like a pro
6 Lectures
Voicemail Can Be Your Best Friend
4 Lectures
Final Telephone Success Tips
3 Lectures
Conclusion-Telephone Mastery Is yours
2 Lectures
Instructor Details
Timothy Walker
TJ Walker is a globally acclaimed expert in online education and training, widely regarded as one of the world’s most popular coaches in presentation and personal development skills. An early pioneer in the online education world, Walker first published online courses in 1998. With over 12 million student enrollments in more than 250 courses across 100+ educational platforms, he has established himself as a leading figure in online learning. His unique approach integrates three essential components:
Comprehensive, Real-World Content: Each course is meticulously designed with in-depth, practical insights drawn from Walker’s extensive experience with real-world clients, ensuring relevance and actionable value.
Live Weekly Support: Walker hosts a weekly, hour-long office session in a dedicated student Facebook support group, offering personalized guidance and real-time answers to students' questions.
24/7 AI-Powered Assistance: Walker provides a fully interactive video-based AI clone at TJWalkerAI, available around the clock in over 32 languages, allowing students to receive instant answers and support whenever they need it.
Walker is the founder of Media Training Worldwide and has been conducting media training, public speaking training, and crisis communications workshops since 1984. He has trained Presidents, Prime Ministers, Nobel Peace Prize winners, Super Bowl champions, U.S. Senators, Miss Universe titleholders, and Members of Parliament. Walker’s workshops have spanned six continents and over two dozen countries.
His book, Secrets to Foolproof Presentations, was a USA Today #1 Bestseller as well as a Wall Street Journal and BusinessWeek Bestseller. Walker is also the author of Media Training A-Z and Media Training Success.
As a seasoned media commentator, Walker has made over 1,000 appearances on major networks including CBS, ABC, Fox News Channel, MSNBC, CNN, Bloomberg TV, Al Jazeera, NBC, CCTV, Fox Business, HLN, TrueTV, Comedy Central, Sirius, and NPR. In 2009, he set the Guinness World Record for Most Talk Radio Appearances in a 24-hour period. He is also a regular contributor to Forbes and the Reuters Insider Network and has written for the Huffington Post.
A merit scholar and magna cum laude graduate of Duke University, Walker has lectured or conducted training sessions at Yale University, Columbia University, and Princeton University.
What Others Say:
"TJ Walker's single-minded devotion to presentation has made him the #1 expert for executives seeking guidance on speaking to the public and media." – Bob Bowdon, Anchor/Reporter, Bloomberg Television
"TJ Walker is the leading media trainer in the world." – Stu Miller, Viacom News Producer
"(TJ Walker's Media Training Worldwide) is the world's leading presentation and media training firm." – Gregg Jarrett, Fox News Channel Anchor
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