Workplace Conflict Resolution

Goals

• Understand the nature of workplace conflict – Recognise the different types of conflict (interpersonal, intragroup, intergroup), their causes, and the impact they have    on organisations.
• Apply effective communication skills – Use active listening, clear messaging, empathy, and constructive feedback to prevent escalation and resolve disputes.
• Develop and apply conflict resolution strategies – Implement structured approaches such as problem-solving, mediation, facilitation, and negotiation to manage conflicts effectively.
• Foster a conflict-positive workplace culture – Promote open dialogue, inclusivity, and collaboration, transforming conflict into opportunities for innovation and team growth.
• Implement organisational frameworks for conflict resolution – Apply proven models (e.g., Thomas-Kilmann, Harvard Negotiation Project) and monitoring processes to manage conflict fairly and consistently.
• Strengthen personal conflict resolution capabilities – Enhance self-awareness, emotional intelligence, resilience, and reflection to handle conflict with professionalism and confidence.
• Promote long-term collaboration and productivity – Turn conflict into a driver of trust, respect, and continuous improvement across teams and organisations.

Prerequisites

• No formal qualifications required – This course is open to all learners, regardless of academic background.
• Basic workplace experience recommended – While not essential, having some experience working in teams or organisational environments will help you relate more easily to the scenarios and case studies.
• Essential skills – A willingness to engage with others, practise self-reflection, and apply communication techniques in practical situations.
• Tools required – Access to a computer, tablet, or smartphone with internet connectivity to complete the online learning activities, quizzes, and resources.