Learning ServiceNow - Second Edition
Administration and development on the Now platform, for powerful IT automation
Language - English
Updated on Sep, 2020
About the Book
Book description
Key Features
- Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions
- Build core administration, development, and maintenance skills with IT service management in ServiceNow
- Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation
Book Description
This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows.
We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
What you will learn
- Read and write clear, effective code for the ServiceNow platform
- Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability
- Use debugging tools to troubleshoot when things go wrong
- Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out

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Author Details

<a href="https://market.tutorialspoint.com/author/tim_woodruff">Tim Woodruff</a>
Packt are an established, trusted, and innovative global technical learning publisher, founded in Birmingham, UK with over eighteen years experience delivering rich premium content from ground-breaking authors and lecturers on a wide range of emerging and established technologies for professional development.
Packt’s purpose is to help technology professionals advance their knowledge and support the growth of new technologies by publishing vital user focused knowledge-based content faster than any other tech publisher, with a growing library of over 9,000 titles, in book, e-book, audio and video learning formats, our multimedia content is valued as a vital learning tool and offers exceptional support for the development of technology knowledge.
We publish on topics that are at the very cutting edge of technology, helping IT professionals learn about the newest tools and frameworks in a way that suits them.
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