Mastering Conflict Resolution: Tools, Strategies & Practice
Master Conflict Resolution: Techniques, Negotiation Skills, Leadership Roles, and Technology Integration in Teams
Updated on Dec, 2025
Language - English
Development ,Data Science,Generative AI
Lectures -100
Duration -5 hours
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Course Description
Have you ever wondered why, despite the best intentions and skills, teams often find themselves in conflict, leading to decreased productivity, morale, and collaboration? In today's dynamic work environment, the ability to navigate, mediate, and resolve conflicts has become more crucial than ever, setting apart successful teams from the rest. Our comprehensive course on conflict resolution is designed to arm you with the knowledge, skills, and tools necessary to transform conflict from a roadblock to a steppingstone towards collaborative excellence. Our expert team, composed of seasoned professionals in the field of conflict resolution, organizational behavior, and leadership, has curated this immersive course. With decades of combined experience and a history of facilitating transformation across a myriad of sectors, we bring to you the distilled wisdom that can be applied across any organizational level. Our backgrounds extend from facilitating high-stake negotiations to redesigning communication strategies for Fortune 500 companies, all centered around the art and science of conflict resolution. This course stems from our desire to democratize access to these pivotal skills, ensuring teams everywhere can thrive in today's complex workplace dynamics.
- HR Professionals and Managers: Individuals in these roles often face conflicts within teams and are looking for structured, effective strategies to manage and resolve these issues.
- Project Managers and Team Leaders: Professionals who lead project teams and need to navigate conflicts to keep projects on track and maintain team harmony.
- Organizational Development Consultants: Specialists tasked with improving team dynamics and organizational cultures, solving conflicts that hinder productivity and employee satisfaction.
- Mediators and Conflict Resolution Practitioners: Individuals specializing in mediation and resolution seeking advanced tools, frameworks, and real-world application scenarios to enhance their practice.
- Business Leaders and Entrepreneurs: Business owners and startup leaders who must foster a positive organizational culture by effectively managing conflicts and negotiations.
- Cross-functional Team Members: Employees working in cross-functional teams who encounter conflicts due to differing goals, perspectives, and communication styles, needing strategies for collaborative resolution.
Goals
- Identify three types of conflict in teams.
- Explain psychological factors driving conflict.
- Identify triggers in team conflicts.
- Demonstrate open communication tactics.
- Apply leadership strategies to avoid conflict.
- Use structured negotiation in a scenario.
- Apply interest-based bargaining techniques.
- Practice reframing in conflict management.
- Utilize non-violent communication principles.
- Demonstrate active listening in a role play.
- Map conflict using provided tools.
- Distinguish between interests and positions.
- Select Thomas-Kilmann modes in scenarios.
- Apply the Johari Window to a team conflict.
- Conduct a SWOT analysis on a conflict case.
- Develop a basic conflict resolution framework.
- Set ground rules for resolution dialogue.
- Mediate a simple conflict between peers.
- Evaluate the success of a conflict resolution.
- Address a conflict in a cross-functional team.
Prerequisites
- There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course.
- Basic understanding of team dynamics and how teams function in professional settings.
- Familiarity with communication strategies and techniques.
- An open mind and willingness to engage in reflective and active learning practices.
Curriculum
Check out the detailed breakdown of what’s inside the course
Foundations of Conflict in Teams
5 Lectures
-
Understanding different types of conflict: Task, Process, and Relational
02:52
02:52
-
The Psychological Underpinnings of Conflict
03:18
03:18
-
Assessing Conflict: Identifying Triggers in Team Dynamics
03:03
03:03
-
Building a Culture of Open Communication
02:33
02:33
-
The Role of Leadership in Conflict Prevention
03:18
03:18
Principles of Conflict Resolution
5 Lectures
Tools for Conflict Analysis
5 Lectures
Designing a Conflict Resolution Framework
5 Lectures
Applying Frameworks in Real-World Scenarios
5 Lectures
Advanced Negotiation Skills
5 Lectures
Interest-Based Bargaining in Depth
5 Lectures
Communication Strategies for Conflict Resolution
5 Lectures
Relationship Management during Conflicts
5 Lectures
Special Topics in Conflict Resolution
5 Lectures
Role Plays and Scenarios for Practice
5 Lectures
Integrating Technology in Conflict Resolution
5 Lectures
Ethical Considerations in Conflict Resolution
5 Lectures
Advanced Conflict Resolution Models
5 Lectures
Building Resilience in Teams
5 Lectures
Strategies for Specific Types of Conflict
5 Lectures
Monitoring and Evaluating Resolution Efforts
5 Lectures
Leadership Role in Conflict Resolution
5 Lectures
Scaling Conflict Resolution Practices
5 Lectures
Final Thoughts and Continued Learning
5 Lectures
Instructor Details
Peter Alkema
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