Mastering Trust in Communication: From Foundations to Future
Mastering Trust in Leadership: Communication Skills, Empathy, Psychological Safety, and Influence Techniques
Development ,Data Science,Generative AI
Lectures -100
Duration -5 hours
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Course Description
Welcome to a detailed tour of the subtle domains of communication, trust, and influence. Our team of seasoned professionals and award-winning educators have done their utmost to develop this course based on their decades of experience, and to share their collectively invested experience and practical knowledge. We have experienced the transformational effect that authentic communication can have on professional lives, leadership, and the culture of an organization. We have distilled this research into an energetic and dynamic curriculum that will prepare you for success in today's world that is constantly changing.
The timeliness of this course is highlighted by the ongoing changes in how we interact in person as well as online. With advancing technology and changing nature of work, the skill of establishing trust through diverse communication channels has become an essential expertise for professionals in all industries. Managing virtual meetings, deciphering the nuances of non-verbal communication, and writing messages that touch hearts and minds are merely the beginning of the journey to establish and maintain trust.
1. Managers and corporate leaders who aim to enhance teamwork and organizational trust.
2. Communication specialists who want to enhance their skills in influence communication and empathetic communication.
3. Sales individuals who wish to develop greater relationships with customers based on trust selling techniques.
4. HR practitioners and team leaders who want to build a culture of psychological safety and open communication in their teams.
5. Mentors and coaches who are committed to creating effective and trusting mentor-mentee relationships.
6. New supervisors and managers who want to establish trust and influence in their teams and throughout the organization without the use of authority.
Goals
- Recognize non-verbal cues of trust (analyzing).
- Communicate competence (applied).
- Demonstrate assertiveness communication strategies (applied).
- Weight case studies for competence signals of trust (evaluate).
- Demonstrate reliability through strategies (apply).
- Use empathy strategies as leader (apply).
- Increased psychological safety in environment (create).
- Utilize Cialdini's principles of influence (apply).
- Design messages for clarity and retention (create).
- Implement successful virtual meetings (apply).
- Develop plans for organizational trust (create).
- Detect signs of diminishing trust (analyze).
- Address repairing trust post-violation (apply).
- Improve deep listening (apply).
- Influence beyond authority across hierarchies (apply).
- Resolve conflict with empathy (apply).
- Use AI tools for evaluating communication (apply).
Prerequisites
1. There are no requirements or pre-requisites for this course, but the items listed below are a guide to useful background knowledge which will increase the value and benefits of this course.2. Basic understanding of communication principles and theories.
3. Familiarity with professional and interpersonal communication dynamics.
4. An interest in developing personal and professional trust-building skills.

Curriculum
Check out the detailed breakdown of what’s inside the course
Foundations of Trust in Communication
5 Lectures
-
The Psychological Underpinnings of Trust 03:13 03:13
-
Elements of Credibility and Their Impact 03:09 03:09
-
First Impressions: Setting the Stage for Trust 03:08 03:08
-
The Role of Active Listening in Building Trust 02:55 02:55
-
Non-Verbal Communication: Signals of Trustworthiness 03:01 03:01
Signaling Competence in Conversations
5 Lectures

The Importance of Reliability
5 Lectures

Empathy and Its Role in Trust-Building
5 Lectures

Psychological Safety in Teams
5 Lectures

Tools of Influence and Persuasion
5 Lectures

Crafting Messages for Clarity and Impact
5 Lectures

Trust in Virtual Communications
5 Lectures

Cultivating a Culture of Trust
5 Lectures

Diagnosing and Bridging Trust Gaps
5 Lectures

Listening for Understanding
5 Lectures

Influence Without Authority
5 Lectures

Negotiation and Conflict Resolution
5 Lectures

Feedback
5 Lectures

Body Language and Trust Signals
5 Lectures

The Role of Consistency in Trust Building
5 Lectures

Trust in Sales and Customer Relations
5 Lectures

Mentoring Relationships and Trust
5 Lectures

AI-Powered Analysis for Enhanced Communication
5 Lectures

Bringing It All Together
5 Lectures

Instructor Details

Peter Alkema
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